Some workers prefer face-to-face problem solving, reveals survey

Tackling a problem face-to-face seems to be the preferred method of action for just under a third of British workers, according to a survey by service office provider Officebroker.com.

Reported by managers.org.uk, being able to respond to things quickly and discussing ‘a range of issues quickly’ are two of the traits that make chatting face-to-face so popular with 32 per cent of those surveyed.

As a result, it could spur managers to book more face-to-face time with their employees – perhaps in a conference space setting – in order to resolve lingering problems quickly and efficiently.

However, as 68 per cent of workers prefer indirect communication methods like email, phone or Skype, just over half feel less confident when dealing with people in person.

Cited by smallbusiness.co.uk, a spokesman for officebroker.com comments on the survey: “Technological advances have revolutionised the speed at which we are able to communicate and the amount of information we are able to share in a short period – which can only be viewed as a good thing for employees and employers alike.

“However, what our survey has revealed is that many workers have become so comfortable sending emails all day they have lost the ability to communicate as effectively in person and as such avoid doing so where possible.”