Last year was a positive one for Heathrow Airport as it saw a record number of passengers and overall, customers were much happier with its service.
According to travelweekly.co.uk, 3.4 per cent more people travelled through the airport in 2013 compared to 2012, meaning passenger numbers reached an all time high of 72.3 million. It’s likely that this increase was linked to boosted satisfaction levels, as 75 per cent of customers either said their experience was very good or excellent last year. In 2007, only 48 per cent said the same.
Of course this is great news for businesses based in London, as it likely means more people are heading to the capital for both business and leisure. Moreover, increased customer satisfaction with the airport could boost the likelihood of visitors returning to the city.
With a new £2.5 billion terminal opening this summer, passengers numbers are likely to rise again in 2014 too.
Heathrow’s CEO, Colin Matthews, says he was pleased with last year’s performance.
“The construction phase of Terminal 2 was completed and the opening in June will be another major step in the transformation of Heathrow,” he explained, reports buyingbusinesstravel.com. “We also welcomed the Airports Commission’s interim report shortlisting our proposal for a third runway. We are now asking for views so we can refine our proposal to suit the needs of the UK and the needs of the local community.”