London Southend airport has been named the UK’s best in a new passenger survey, theguardian.com reports.
The airport, which services both London and Essex, was named top of the pile by consumer magazine ‘Which?’ after it managed a customer satisfaction score of 84 per cent. Its nearest rivals were Humberside (81 per cent), Robin Hood – Doncaster Sheffield (78 per cent) and London City (77 per cent).
Bottom of the pile were London Luton and London Heathrow – Terminal One, which could only manage 43 and 45 per cent respectively.
London Southend benefited from a £100 million investment package after it was taken over by the Stobart Group back in 2008. This now looks to have paid off in spades, with consumers praising Southend on its speedy check in and arrivals process.
The results could well impact the airport that travellers use when heading into London, either for holidays or on business to one of its meeting venues, with Southend doing significantly better than the likes of Heathrow and Gatwick.
Commenting on the study – which saw some 11,000 consumers quizzed – executive director of Which?, Richard Lloyd, told bbc.co.uk: “It is clear some of our major airports have some work to do if they are to keep more of their passengers satisfied.”