Majority express fears over axing of tube ticket offices

The majority of London tube users would be concerned if stations swapped their manned ticket offices for electronic machines, according to a new poll.

According to, 71 per cent of passengers are re-assured by the presence of ticket offices.

Many of the group suggested this was down to the technology coming into replace the traditional booking system, as 52 per cent said they had been unable to buy tickets in the past due to faulty machines.

The debate has received a great deal of press coverage after the Rail and Maritime Transport Union (RMT) discovered a plan to remove the ticket office from Whitechapel station and replace it with more electronic booking systems.

Whitechapel is currently being redesigned with a view to it being served by Crossrail.  

RMT general secretary Bob Crow highlighted that thousands of passengers would be denied the right to travel through London if the electronic ticket offices failed to operate.

“That is the reality of this closure policy and it would be the elderly and those with disabilities who would suffer the most as a result,” he told

RMT was due to present the findings of the poll to the London Assembly Transport Committee on October 16.