Younger business travellers more likely to spend and complain

Millennial business travellers are more likely to spend and complain on business trips than their older counterparts, a new study has found.

According to, research by Harris Interactive, commissioned by and Egencia, found that business travellers between the ages of 18 to 30 are more likely to spend money on their company credit card.

Younger travellers said they use company money on expensive meals the most, with 42 per cent admitting they do this. In comparison, only 26 per cent of older travellers (those between the ages of 46 and 65) do the same.

Other big expenses for young business travellers included room service (37 per cent), hotel room upgrades (27 per cent), checked-bag fees (24 per cent), airline upgrades (22 per cent), alcohol (21 per cent) and car services (20 per cent), reports

In addition, younger travellers tend to complain more if they have a bad experience. The research found that over a quarter have written a negative review about a service during a trip within the last year.

Travel reviews are important to millennials too, as eight in ten responded that reviews are either “somewhat” or “very” important when choosing somewhere to book.