Redefining Customer Experiences with AI-Driven Automation
EGAIN COMMUNICATIONS
The Brewery hosted eGain Solve 23, an event that showcased the power of knowledge management and generative AI in automating customer engagement.
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About eGain
eGain is a smart software solution that harnesses the power of knowledge to streamline digital experiences for businesses and government agencies. With artificial intelligence infused into its platform, eGain delivers quick value and user-friendly innovation via virtual assistance, customer self-service, and modern agent desktop tools. Pre-connected with leading CRM and contact centre systems, eGain ensures seamless integration and enhanced customer service capabilities for their clients.
eGain Solve 23, the highly anticipated conference, brought together tech companies, industry leaders, and forward-thinkers to explore the transformative potential of knowledge management and generative AI in customer engagement. Attendees were inspired and educated through keynote sessions that highlighted the potential of generative AI and the eGain Knowledge Hub. The event featured real-world client success stories, a masterclass on generative AI, a demo lounge showcasing cutting-edge solutions, deep-dive breakout sessions, and one-on-one meetings with eGain executives.
Statistics
Guests
500
Rooms used
ALL
Day event
2
What We Did
This two-day event welcomed 500 attendees on the first and a smaller gathering of 55 on the second day, following a meticulous full-day setup.
Exclusively securing the entire venue provided eGain with a dynamic canvas for maximum branding impact. Upon arrival, guests were greeted in the Octagon reception area, featuring printed banners, a branded registration desk, and a captivating video wall, ensuring an impactful first impression. The Porter Tun served as the main plenary area, complemented by the King George III, which played the dual role of an exhibition and catering space. The branding efforts were extended across the venue, from the distinguished pillars of the King George III room to the creative touches gracing the stairs and exterior wall.
To enhance the experience further, the adjacent Queen Charlotte and Lower Sugar Rooms were transformed into engaging breakout spaces with cube seating, modular sofas, and high benches, fostering an ideal atmosphere for the deep-dive sessions. The Upper Sugar Room served as the setting for an exceptional VIP three-course lunch, with the tables decorated with elegant floral bowls provided by Hybrid Flowers. Meanwhile, the lower ground floor rooms seamlessly transitioned into efficient working spaces and discreet back-of-house areas. On the second day, a smaller group returned to the inspiring confines of the Grubstreet Author spaces for a productive conference.
The Food and Drink
Committed to tempting the appetite and quenching the thirst of every guest, The Brewery’s dedicated team of chefs created a selection of delectable food and drinks served throughout the day. The mouth-watering menu included.
Arrival Break
- Strawberry & watermelon smoothie
- Dark chocolate cherry & espresso smoothie
- Raspberry & vanilla chia pudding granola pots
- Cinnamon swirl & apple loaf
- Vanilla & hazelnut Danish
- Mini croissants, pain a la crème, pain au chocolat & pain aux raisins
Mid-Morning Break
- Smoked bacon, asparagus & gruyere puffs
- Vegan apricot & ginger energy bars
- Red velvet crinkle cookies
- Cherry & coconut slice
- Spinach, tomato basil & mozzarella galettes
- Dark chocolate & olive oil slice
Food Stall Lunch Menu
SALAD
- Barbecued watermelon, watercress & radish, vegan feta, red chicory leaves, dukkah and watermelon dressing
OPEN BOXES
- Breaded chicken katsu bao bun, Asian slaw, pickled red onion & chilli, spring onion and coriander
- Beer battered Baja style fish taco, Mexican slaw, mango & chili salsa, fresh coriander
HOT BOXES
- Black pepper tofu, herby couscous, spring onions and cashew nut crumb
- Thai vegan chicken massaman curry, Asian vegetables with steamed rice & crushed peanuts
DESSERTS
- Rhubarb and custard open macaron, white chocolate custard, rhubarb jelly & ice cream
- Dark chocolate & orange panna cotta, passion fruit gel, raspberries, blood orange sorbet & olive oil crumble
The Result
The eGain Solve 23 conference was an undeniable success, bringing together over 500 attendees for two days of innovation and knowledge-sharing, leaving attendees feeling inspired and educated. The overarching message was clear - the fusion of knowledge and AI technologies holds the potential to revolutionise customer engagement automation. This event empowered organisations to lead in innovation and excellence, ushering in a new era of customer engagement.
Thank you so much for all your help, it was a pleasure to work with the Brewery team!
Director, EMEA Marketing Programs
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